Support and after-sales service
Product certificate inquiry
By entering the product certificate code, the corresponding product certificate can be queried.
File Download
Here you can find product manuals, product update packages, and more.
Our service approach
Guided by your goals and based on your device lifecycle.
Our service philosophy is simple: to provide support for every stage of the device lifecycle while addressing the most important challenges for you.
We start by understanding your needs
Whether your goal is to reduce costs, increase productivity, minimize environmental impact, or comply with constantly changing regulations, we will provide tailored support based on your specific objectives.
At every stage of the device lifecycle, we can meet your needs
From starting to use new equipment, ensuring smooth and efficient daily operation, to planning the next steps after the equipment is scrapped, we provide comprehensive support in four key stages: start-up, operation, optimization, and update.
We help you tap into higher potential
At the core of all of this, Ios firmly adheres to the concept of "positive leadership, pioneering". You can always seek our support, evaluate equipment needs, or find ways to improve efficiency, performance, and compliance through our "exploration" product portfolio.
Dual approach to achieving long-term value
By combining your operational and business goals with specific lifecycle support, we can provide the services you need when you need them, maximizing device value and ensuring you use them with peace of mind.